Underserviced markets are groups of customers or potential customers who have unmet or underserved needs, problems, or preferences in your industry.


Identifying this can be a game-changer


They may be overlooked, ignored, or underserved by your competitors, or they may be new or emerging segments that have not been addressed yet. Underserved segments can offer you opportunities to create value, differentiation, and loyalty.

To identify underserved markets, start by conducting thorough market research. Identify industries, regions, or customer segments that have been historically overlooked or underrepresented by your competitors. Investigate the unmet needs and pain points of potential customers in these areas.


How to spot underserviced markets


You can harness the power of data analytics to uncover hidden market opportunities. Analyse market trends, customer behavior, and demographic data to identify gaps in the market. This data-driven approach can reveal valuable insights that traditional market research might miss.

Once you have mapped out the potential gaps in the market, consider focusing on a niche area within a broader sector. By specialising in a specific product or service, you can tailor your offerings to meet the unique needs of a smaller, underserviced customer segment.

Reaching underserved segments requires a tailored and targeted marketing and sales strategy that is tailored to their needs, preference’ and behaviors. To do this, you should develop a clear and compelling value proposition that highlights how your solution is better than the alternatives. It is also important to choose the right channels and platforms to communicate your value proposition, such as websites, blogs, social media, email, podcasts, webinars, and events.

You can also create content that educates, entertains, or inspires your target market in order to showcase your expertise. Finally, build relationships and trust with your underserved segments by providing value, support, feedback, and incentives.

Look out for opportunities to collaborate with partners or startups in your target underserviced markets. They often have a deep understanding of these niche markets and can provide valuable insights. They may be able to help you to drive innovation in product design, delivery, or pricing which can help make your offerings more attractive to underserviced markets.


What is the other side of the coin


Targeting underserved segments can also present challenges and risks for your business. You may face higher costs and complexity when serving diverse and niche customer segments with different needs, preferences, and expectations. You will need to invest in educating these target markets on the benefits that your products or services offer to new customers. Investment in terms of time and money is required and the return on that investment must be justifiable.

At Tyrrell Accountants, we are here to advice you in these kind of decisions. Contact us here.