Building a Client Centric Firm

What does customer centric mean in business?   Being a customer centric business means that the customer is the focal point of all decisions related to delivering products, services and experiences to create customer satisfaction, loyalty and advocacy. Customer...

Design Thinking in Business

What is it and how can it help your business?   Innovation is key to the success and growth of any business. Design thinking is based on designer’s workflows for mapping out the stages of a design. However, it can be used as a standardised innovation process to...

Input tax reclaims on Road Fuel

Through our VAT review services we come across many common errors. One in particular relates to input tax reclaims on road fuel. We have put together the following guidance to help clear up common misconceptions and errors. Reclaiming VAT on business fuel costs There...

Digital Autonomous Organisations

Crypto currencies are becoming more mainstream. Ethereum tokens and block chain technology can be used to execute smart contracts which are automated and which complete when a pre-defined set of criteria are satisfied. More recently, this has driven the development of...