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How to respond effectively to customer complaints

How to respond effectively to customer complaints

In today’s hyper-connected world, it’s never been easier for customers to complain. No matter how good your business is, there will always be a small number of people who aren’t happy with what you do. Put simply, you can’t please everyone.  Good customer service is a...

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You can increase your profits in 5 steps

XERO & OTHER TECH

How can I improve my credit control with Xero?

How can I improve my credit control with Xero?

Healthy credit control is vital for any business selling on payment terms. But how effective is your credit control function? Are you reviewing the age of invoices owed to you and tracking how often customers are paying late? Consistently late payments are a sign of...

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How do I get started with Xero?

How do I get started with Xero?

You've decided (or you are close to deciding) to make the switch to Xero. Xero helps our clients in all industries take control of their finances and use their numbers to make better decisions. It helps keep you organized and makes your accounting faster and easier....

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5 Tips for Sales Invoices in Xero

5 Tips for Sales Invoices in Xero

You’re using Xero, so you already know that having your information online streamlines your business. But oftentimes our clients are surprised to find out how many ways they can streamline what they are doing in Xero. Here are our...

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VAT AND TAX

BUSINESS ADVICE AND TIPS

How to respond effectively to customer complaints

How to respond effectively to customer complaints

In today’s hyper-connected world, it’s never been easier for customers to complain. No matter how good your business is, there will always be a small number of people who aren’t happy with what you do. Put simply, you can’t please everyone.  Good customer service is a...

read more