What role does compassion play in leadership?

Compassionate leadership combines management skills with empathy. Compassionate leaders are supportive, encouraging and are committed to improving the happiness of their team. All of this results in a more effective and engaged team. In today’s hybrid working...

What is my best bet for combating stagflation in 2022?

Post-pandemic supply chain bottlenecks, combined with rising energy prices and the economic effects of the war in Ukraine are seen as the main contributors to the current economic challenges. The rise in energy prices is already starting to impact the profit margins...

How long will I need to have my employees stay remote?

The requirement to work from home was lifted in January 2022, but offices are still less than full.  Across the UK, the shift to agile or hybrid working has reduced the office space requirements of many companies. Businesses are rethinking the office and repositioning...

How to respond effectively to customer complaints

In today’s hyper-connected world, it’s never been easier for customers to complain. No matter how good your business is, there will always be a small number of people who aren’t happy with what you do. Put simply, you can’t please everyone.  Good customer service is a...

Building an effective sales culture in your firm

Sales are the lifeblood of any business.  In the current, ultra-competitive business environment, building your sales capability has never been more important. Creating an effective sales culture involves a lot more than giving people aggressive sales targets and...

Learning to disagree can be a good thing

People naturally try to avoid disagreements in the workplace. We all tend to avoid provoking conflict due to the fear of damaging our professional reputation and our relationships with colleagues. However, if you know how to disagree effectively, the outcome can be...