Building a Client Centric Firm

What does customer centric mean in business?   Being a customer centric business means that the customer is the focal point of all decisions related to delivering products, services and experiences to create customer satisfaction, loyalty and advocacy. Customer...

Design Thinking in Business

What is it and how can it help your business?   Innovation is key to the success and growth of any business. Design thinking is based on designer’s workflows for mapping out the stages of a design. However, it can be used as a standardised innovation process to...

Digital Autonomous Organisations

Crypto currencies are becoming more mainstream. Ethereum tokens and block chain technology can be used to execute smart contracts which are automated and which complete when a pre-defined set of criteria are satisfied. More recently, this has driven the development of...

4-day working week – Is this the future?

In June this year, 70 UK companies and over 3,000 workers began working a four-day week, with no reduction in pay. This is the biggest four-day working week pilot ever undertaken.    How does it work?   Participating firms from various industries including...

What role does compassion play in leadership?

Compassionate leadership combines management skills with empathy. Compassionate leaders are supportive, encouraging and are committed to improving the happiness of their team. All of this results in a more effective and engaged team. In today’s hybrid working...