Contextual pricing to strengthen your client relationships

Contextual pricing model involves adjusting the prices of your products or services depending on specific variables which are often external to the business. These external variables could include customer demographics, purchasing behaviour, economic conditions or...

How to ask for referrals

Referrals are a key source of new business for many firms. Here’s how to ask for referrals in the right way. What is the key to ask for referrals Many people (including your competitors) are uncomfortable asking for referrals. After all, if you do great work for your...

Building a Client Centric Firm

What does customer centric mean in business?   Being a customer centric business means that the customer is the focal point of all decisions related to delivering products, services and experiences to create customer satisfaction, loyalty and advocacy. Customer...

How can you help build trust with clients and your team?

Good communication skills are key if you want to succeed in business.  The key to being an excellent communicator is being able to make each and every person you talk to feel like the most important person in the world. This sounds like a lofty ambition but it is true...

How to build better client relationships

In the current environment, managing the customers that you already have is key. To develop valuable, long term relationships with your customers you need to move the interaction from being purely transactional in nature to something longer term. Winning new customers...