Referrals are a key source of new business for many firms. Here’s how to ask for referrals in the right way. What is the key to ask for referrals Many people (including your competitors) are uncomfortable asking for referrals. After all, if you do great work for your...
What does customer centric mean in business? Being a customer centric business means that the customer is the focal point of all decisions related to delivering products, services and experiences to create customer satisfaction, loyalty and advocacy. Customer...
Good communication skills are key if you want to succeed in business. The key to being an excellent communicator is being able to make each and every person you talk to feel like the most important person in the world. This sounds like a lofty ambition but it is true...
In the current environment, managing the customers that you already have is key. To develop valuable, long term relationships with your customers you need to move the interaction from being purely transactional in nature to something longer term. Winning new customers...
It costs considerably less to maintain an existing client relationship versus winning a new client. Creating more successful relationships with your existing clients depends on developing a broader and deeper relationship. Business is personal – people choose to...
