In the current environment, managing the customers that you already have is key. To develop valuable, long term relationships with your customers you need to move the interaction from being purely transactional in nature to something longer term. Winning new customers...
No matter how our digital world advances, word of mouth is one of the best – and cheapest – marketing tools out there for any small business. Customers are four times more likely to buy from you if they’ve been referred by a friend. Especially with so many...
When we have a positive interaction with a business, we feel good about it, and will probably tell friends or colleagues about the experience. So how do you go about managing customer experience in your business so clients are raving to their friends about you and...
