People can respond negatively to constructive feedback – so feedforward instead. When we provide feedback to an employee, we share information in terms of how they are currently performing. When negative feedback is given, the individual can respond defensively....
Whatever the size of your business, now is the time to really market yourself. We are living in a very competitive environment, new products and services are constantly being developed and all businesses need to make sure they are up with, and preferably, ahead of...
When we have a positive interaction with a business, we feel good about it, and will probably tell friends or colleagues about the experience. So how do you go about managing customer experience in your business so clients are raving to their friends about you and...
